Subject: Tech Support Candidate - Dhruv Rajvanshi
From: Dhruv Rajvanshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 07:56:55 -0500

| | Tech Support Test

Name | Dhruv Rajvanshi
E-mail | [email-masked]
Phone Number | (91) 9560555245
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Charmwood Village Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | capgemini | Sr Analyst | 22nd December 2020 | 48000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will move forward with logical troubleshooting based on the error encountered. I will clear cookies, history and temp files and close the browser and try again. If its a browser issue, I will try and open it using another browser. I will also try and access any other website to see if its a network issue and do internet speed test to evaluate as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The kind of experience and exposure i have of this industry makes my candidature suitable.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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