Subject: Tech Support Candidate - Sunod Kumar
From: Sunod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 06:52:34 -0500

| | Tech Support Test

Name | Sunod Kumar
E-mail | [email-masked]
Phone Number | (91) 8447495544
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 52 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Exl Service | Associate | 7 February | 18k
Previous Employer 2 | Tech Mahindra | Customer Support executive | 2 February | 14kfc

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First needs to check internet connection
Then see the Domain after I have to check capability of system and at the last stage storage which is used for process.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the both devices Bluetooth using button then from one device send the pairing request after accept Bluetooth from other device.
What according to you makes you a good candidate for customer service or technical support job? | I am very sincerely person. I am always understood the opposition’s problem then give the support with level wise.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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