Subject: Tech Support Candidate - Umesh Umesh
From: Umesh Umesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 04:54:51 -0500

| | Tech Support Test

Name | Umesh Umesh
E-mail | [email-masked]
Phone Number | (+91) 9373736841
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rawatbhata rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Basic troubleshooting network, computer and software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | * | | |
Previous Employer 1 | Stantec resourcenet India Pvt. Ltd | IT support Analyst | April 2019 | 33500
Previous Employer 2 | Infosys BPM LTD | Technical support Analyst | March 2018 | 22000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection, check opening other websites, clear cache and cookies.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on my Bluetooth on my phone, turn on Bluetooth speaker, search Bluetooth speaker on my phone Bluetooth, if speakers doesn't appear will search device, once decide is visible will pair device with phone.
What according to you makes you a good candidate for customer service or technical support job? | Good listener and communicator, patience, understanding, empathy and always ready to help
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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