Subject: Fwd: Tech Support Candidate - Aditya Saxena
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 3 Dec 2020 01:42:43 -0700 (MST)

Hi Ma'am, 

His spoken is good. 
Having technical experience too. 
Currently not working anywhere so can join immediately. 
Last Salary was 39600\- 
Expecting hike on it 
Can join immediately 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Dec, 2020, at 19:08, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Aditya Saxena 
E-mail 	[email-masked] 
Phone Number 	(91) 7827144862 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida Extension Gaur City 2 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Zomato Private Limited 	Accounts Manager 	30 Nov 2020 	39600 
Previous Employer 1 	Mindshaper Technologies Private Limited 	Senior Executive 	28 June 2016 	28000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all, we will have to check the error message. It could be due to - 
1.) No internet connection - Internet not connected to laptop / PC or internet not working properly. 
2.) Bad Gateway or Error 505 - Website not responding at this point of time. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.) Turn on the Bluetooth speaker. 2.) Turn on the Bluetooth of your mobile phone. 3.) Make the Bluetooth speaker discoverable.4.) Search the Bluetooth speaker in the list of available devices on the mobile phone. 5.) Connect to the speaker.6.) If in case a message appears to add Bluetooth speaker as a trusted device - Allow it. 
What according to you makes you a good candidate for customer service or technical support job? 	I have done BCA, have an experience of 5+ years. I worked with E learning company where I was dealing with hardware and software and has good troubleshooting skills also. I also have a good command over English language both in writing and speaking. Thus I aptly place myself as a suitable candidate for this role. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4