Subject: Tech Support Candidate - MD SAJJAD
From: MD SAJJAD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 03:20:24 -0500

| | Tech Support Test

Name | MD SAJJAD
E-mail | [email-masked]
Phone Number | (+91) 9599865590
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ADVATIX | CSR | 31/10/2020 | 35000
Previous Employer 2 | SITEL | CSR | 29/02/2020 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear cookies and caches in browser
2. Close the browser and relaunch
3. Check if other websites are working fine or not, if unable to acccess any website, most likely it's an internet issue.
4. If the issue is only with specific website, most likely the website is down.
5. We can also try to access using different browser.
6. Try on a different computer, sometimes a particular website is blocked by firewall/antivirus or parental control.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on Bluetooth speaker and put in pairing mode by clicking the dedicated key
2. Switch on Bluetooth in phone
3. See available Bluetooth devices in phone and select the correct Device to connect.
4. Sometimes Bluetooth device may ask for the pairing code to enter in phone, enter the pairing code as per the configuration or check the Bluetooth device user manual for default pairing code.

What according to you makes you a good candidate for customer service or technical support job?

1. Hight patience level
2. Good listener
3. Good communication skills
4. Good analytical skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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