Subject: Fwd: Tech Support Candidate - Shubham Shubham
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 3 Dec 2020 01:20:14 -0700 (MST)

Hi Ma'am, 

His spoken was good. 
Having technical experience too. 
His current salary is 45000/- 
Ready to negotiate till 42000/- 
Have to serve 15 days notice. 
Reason to leave- process is getting ramp down 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Dec, 2020, at 19:03, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Shubham Shubham 
E-mail 	raj. [email-masked] 
Phone Number 	(91) 9506679666 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Raj Nagar Extension Ghaziabad 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Interglobe Aviation Ltd. 	IT Executive 	30days 	25000 
Previous Employer 1 	Netconnect Pvt Ltd 	Desktop Support ENGG. 	16dec 	20000 
Previous Employer 2 	NA 	Na 	NA 	NA 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	- Check the network connectivity first. If it's fine below step will be carried out. 
- clear the browser cookies and reset the browser. If still now working proceed for the below step. 
- If still not opened, check the proxy settings and reset it. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	- open Bluetooth in your device 
- check for the Bluetooth available 
- pair with the device and connect with it. 
What according to you makes you a good candidate for customer service or technical support job? 	-Have good ability to manage customer relationship. 
- Good technical skills. 
-Good in people management. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4