Subject: Tech Support Candidate - ghanshyam prajapat
From: ghanshyam prajapat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 23:09:45 -0500

| | Tech Support Test

Name | ghanshyam prajapat
E-mail | [email-masked]
Phone Number | (91) 7728000811
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhiwadi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | precision infotech | system engineer | working | 10,123
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check if the URL is correct, then computer is connected to internet or not. If every thing all right then check if proxy is disabled or not from internet settings. At last in advanced settings tick SSL 2.0 & 3.0. Then it should work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth on mobile device, speaker should be on bluetooth mode then scan on mobile device for available bluetooth devices then select the speaker in order to pair it with mobile device. That will be it.
What according to you makes you a good candidate for customer service or technical support job? | Tone should be comforting, don't interrupt costumer in between let him complete so, we will also understand better what problem is he facing really. And can provide the best possible solution for that.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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