Subject: Tech Support Candidate - Prabhakar Singh
From: Prabhakar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 21:28:50 -0500

| | Tech Support Test

Name | Prabhakar Singh
E-mail | [email-masked]
Phone Number | (06115) 9713076489
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IVCL | Project engineere | | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:- As operating on computer first of all I will check internet network in computer & network server.
2:- will check different websites either it is opening or not if other sites are operational like www.aajtak.com then will try once to clear cache & history data once.
3:- will reset all the settings in browser.
4:- will try to operate once on other system like mobile or tablets. If it is not opening on that also means server issue.
5:- if it is opening there then there might be connectivity problem due to internet or by due to incorrect web address or ip address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:- on the bluetooth speaker
2:- search by mobile phone & it will show nearly active bluetooth device
3:- if it search finishes clearly & shows the name of bluetooth then touch on that name with/to pair device.
4:- as device gets paired a beep sound comes through speaker & then phone & speaker gets connected.

What according to you makes you a good candidate for customer service or technical support job? | I am very much polite as which is much needed in services area. I will make sure I can provide 100% satisfaction by providing exact solution needed to operate the system. Since I am having very much interest in electrical & electronics item from childhood there by I usually get knowledge & information from internet which is very much helpfull for future perspective. I believe in always learning & having self motivation to implement any task
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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