Subject: Tech Support Candidate - alwira rahman
From: alwira rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 21:03:21 -0500

| | Tech Support Test

Name | alwira rahman
E-mail | [email-masked]
Phone Number | (+91) 8287087588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida sec 49
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ienergizer | junior engg | 23aug2020 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first of all i will check my internet connection and then i will clear all browsing history and caches,then i will try to open again.if it will open then fine otherwise i will open website on other browser.now its open.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first of all i will on the bluetooth of mobile and bluetooth speaker then i will search bluetooth name in my phone then after i will click on connect ,now its connected.
What according to you makes you a good candidate for customer service or technical support job? | Problem-solving skills i have.and i know how to talk with customers how to handle them.all these things makes good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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