Subject: Tech Support Candidate - Rohit Sharma
From: Rohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 16:51:12 -0500

| | Tech Support Test

Name | Rohit Sharma
E-mail | [email-masked]
Phone Number | (+91) 9971983989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | pyramid it consulting | System executive | 30/07/2020 | 24500
Previous Employer 1 | smk infosolution | desktop engineer | 28/05/2018 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- i will change the browser to cross check.
2- i will check the website status to verify whether it is down for me or for everyone else.
3- i will go to network settings to check and verify that everything is ok or not.
4- i will check the IP address and verify if it is getting apipa.
5- i will try to clear the caches of browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- power on the speaker and switch to bluetooth mode.
2- open your mobile settings, go to bluetooth and find the bluetooth device name to pair.
3- by tapping on correct bluetooth name we cab pair and connect phone to bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have been doing technical support job from past 3 and a half year and almost communicated with all types of people, the calm one, the angry one, the one who always be in a hurry. and i think i can observe their psychology and i have the capability to resolves any query accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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