Subject: Tech Support Candidate - Ashish Purohit
From: Ashish Purohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 14:50:02 -0500

| | Tech Support Test

Name | Ashish Purohit
E-mail | [email-masked]
Phone Number | (91) 9650740281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact info | L2 desktop support | | 25000
Previous Employer 1 | Element network | L1 desktop support | 20july 2019 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check my connection that other sites working or not , if other sites are working then try to open same site in other system or in my phone sometimes it may down if working , then restart my browser and try again if still not works then clear history and try if still not try to restart system ,if still not then ,will tracert ip of link then will found from where it's getting blocked if from my service provide then contact him
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Start the bluetooth speaker then start your mobile bluetooth then search for speaker , we will find speaker name then click on that , it will ask for pair accept that and it will be connnected
What according to you makes you a good candidate for customer service or technical support job? | As working in technical support area from last 2 year for domestic and international customer I have experience to interact with both customer ,Also worked in live matches like ipl isl support so can work in pressure situation
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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