Subject: Tech Support Candidate - Prateek Jaiswal
From: Prateek Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 13:31:11 -0500

Tech Support
Test

Name

Prateek
Jaiswal

E-mail

[email-masked]

Phone Number

(201010) 7895183950

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Indirapuram nitikhand
1

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

E commerce

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ienergizer

Sr. Cce

10 September 2020

33700

Previous
Employer 1

Exl

Cce

July 2018

22500

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Steps to be followed:-

1. Check for syntactic errors, correct if any and open the website again.

2. Check for proper internet connection. May be there's low or no internet
connectivity.

3. Check for advance internet settings and grant permission if required.

4. Try using another browser.

5. Still no luck, restart the computer and then go back to the same point.

6.Ask your friends to pull the website on their devices.

7. Follow these steps to ensure you have the right approach. Meanwhile, have
some snacks. :)

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Steps that
should be taken to connect a Bluetooth speaker to a mobile phone are as
follows.

1. Switch on the Bluetooth speaker. Make sure it beeps.

2. In mobile settings, goto Bluetooth settings and turn it on.

3. Check for the Bluetooth speaker name in the unpair list. Click on it and tap
pair. Notice : Bluetooth visibility

4. See its connected, you are all set to play it boldly.

What
according to you makes you a good candidate for customer service or technical
support job?

1. SELF MOTIVATION - One should stay self
motivated for this role as we are here to help others. So leave all personal
matters aside for the role and responsibilities.

2. TIME MANAGEMENT - One should manage his/ her time in a very professional
manner.

3. PRODUCT KNOWLEDGE- One must have a through knowledge of the products and
services offered as well as the work around.

4. PATIENCE- One should be polite and full of gratitude towards the customers.

On a scale of 1 - 5 please rate your fluency in spoken
English

4