Subject: Tech Support Candidate - Anindya Dey Anindya
From: Anindya Dey Anindya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 13:21:57 -0500

| | Tech Support Test

Name | Anindya Dey Anindya
E-mail | [email-masked]
Phone Number | (91) 9741030894
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITC Infotech | IT Executive | Still working | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Need to check network connection and also check source IP is reachable or not , if everything got stable after that also of the problem is existing, might be it can be blocked by firewall. That time we can disable firewall and now it should work
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on slekaer- turn on Bluetooth in mobile- search the device and make pair with speaker - so speaker will be connected with mobile
What according to you makes you a good candidate for customer service or technical support job? | Have experience to handle international customers, giving importance to incident based on priority in SLA without committing any escalation and also technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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