Subject: Tech Support Candidate - Tanveer Qureshi
From: Tanveer Qureshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 13:16:35 -0500

| | Tech Support Test

Name | Tanveer Qureshi
E-mail | [email-masked]
Phone Number | (91) 8299867129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Velocis systems pvt ltd sachendi | Associate Network engineer | | 15000
Previous Employer 1 | Jetking | Technical trainer | | 10000
Previous Employer 2 | Futuresoft Pvt Itd | System engineer | | 8500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I check the internet connectivity.
Then I will check the compatibility of the browser and website.
If the machine is in domain then there could be a proxy restrictions issue.
Other than this it's depends on the type of error generated and reading the error for better troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we need to turn on the Bluetooth of the mobile.
Then we need to power on the speaker, as soon as the speaker is turned on it will be in pairing mode.
Then we will put the scan of available devices near by on the mobile.
Select the appropriate Bluetooth speaker option and pair.
Once paired , it's ready to use.

What according to you makes you a good candidate for customer service or technical support job?

I have excellent knowledge of computers and networking.
I have great skill of troubleshooting errors and issues.
I too have good communication skills.
I can easily understand the issue and troubleshoot faster than the others.
I am a quick learner and a team player.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |