Subject: Tech Support Candidate - Mohit Pandey
From: Mohit Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 13:09:50 -0500

| | Tech Support Test

Name | Mohit Pandey
E-mail | [email-masked]
Phone Number | (+91) 9891207718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar Phase-3
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kalkine Solutions Pvt Ltd | Financial Lead Advisor | 25/March/2020 | 33000
Previous Employer 1 | Alyss Edusolutions Pvt Ltd | Customer Care Executive | 10/Jan/2019 | 25000
Previous Employer 2 | Iqor India Pvt Ltd | Debt Collector | N/A | 23000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Open a new tab and check to see if you can load another website or not.
2-Launch another browser like internet explorer and try to open the site.
3-Try to clean browser cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Go to settings of your phone.
2- Tap the bluetooth option.
3- Turn on the bluetooth.
4- A list of available bluetooth devices will appear.
5- If your speaker is not listed press the button on your speaker that makes its discoverable.
6- On your mobile select your speaker model number and that’s it, you’re now connected.

What according to you makes you a good candidate for customer service or technical support job? | I have a good knowledge about computers and i know how to troubleshoot problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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