Subject: Tech Support Candidate - Ayush Sen
From: Ayush Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 11:56:43 -0500

| | Tech Support Test

Name | Ayush Sen
E-mail | [email-masked]
Phone Number | (91) 9986102924
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Administration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM pvt ltd | System Administrator | Feb | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Recheck the URL
Clear cache and cookies
Try Another browser, at times websites are specific web browser supported.
Make Sure the Internet Connection Works
Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Direct the user to settings and help in switching on bluetooth in phone.
Turn on the Bluetooth speaker, and make it ready to pair.
Search for the Speaker in your device.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker ,you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | Experience in dealing with the candidates, troubleshooting, patience and keeping teh customers calm until provide full support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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