Subject: Tech Support Candidate - Mohd Faisal
From: Mohd Faisal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 11:54:36 -0500

| | Tech Support Test

Name | Mohd Faisal
E-mail | [email-masked]
Phone Number | (011) 9319392964
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Zakir Nagar Okhla Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Mail configuration on I phone

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ahana Systems And Solutions Pvt. Ltd | Senior System Engineer L2 | Currently working | 25263
Previous Employer 1 | Precision Infomatic M Pvt. Ltd. | Senior System Engineer L1 | 30 Sep 2019 | 21202
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Basically I will test this in 3 steps which are mentioned below-

1- Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with.
Also before restart i will save all your data and files.
After rebooting, check if you are still having the same problem again if yes then will for next step.
2 a- Open your browser. In the address bar at the top, type in Google.com , then push Enter or Return.
2b- Make sure you're able to load Google.com. Once this loads, make sure you're able to search.
3- Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me". Then result will tell you the this site is down for everyone or just you.

These are the troubleshoot steps for above mentioned issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Read the Bluetooth speaker user manual in order to setup the speaker to a 'pairing' status.
An LED indicator will usually flash or change colour on the Bluetooth accessory to show that it is Bluetooth ready to be 'paired' with the mobile phone.

2-On the mobile phone - Drop down the notification panel to show the Bluetooth quick settings panel.
3-Long press the Bluetooth icon
4-Turn on the Bluetooth toggle to scan and then select the ready Bluetooth device from the list of devices found after the scan.
5-Pair and connect to the Bluetooth speaker.The device will be listed in Blue text under the topic PAIRED DEVICES.

What according to you makes you a good candidate for customer service or technical support job?

According to me very first my experience will matter from last 8 years I am sitting at Customer place and handle the physically, over phone and remotely as well.
Also my communication and my way to deal the customer how I handle user and how fast I can provide a solution to user.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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