Subject: Tech Support Candidate - Anmol Gupta
From: Anmol Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 11:46:27 -0500

| | Tech Support Test

Name | Anmol Gupta
E-mail | [email-masked]
Phone Number | (+91) 6386141139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Think & Learn Pvt. Ltd. | Business Development Associate | 21/07/2020 | 54000
Previous Employer 2 | Nucleus Software Exports Ltd. | Assistant Software Engineer | 01/05/2019 | 25500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First and foremost check for the error that pops upon opening the website. If its 404-page not found then its possible that website's server is down. For any other error, check for proper internet connectivity whether its LAN or WiFi.
2. If the connection is proper then try to open the same website over any other network(could be a mobile phone network).
3. If it opens over the other network then possibly the website is blocked over your network. Check for any proxy settings that might be hindering the website from opening.
4. If proxy is not enabled then check with your ISP for any blockage or restricted websites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker.
2. Turn on the Bluetooth of mobile phone and search for nearby available devices.
3. Under the list of devices available, tap on the name that suggests the Bluetooth speaker.
4. A pop up will appear to pair the speaker with mobile phone.
5. Wait for the speaker to be paired up then tap on the speaker name again to connect the speaker with mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I have already worked as a Software Engineer at Nucleus Software Exports limited and handled complete production support of RBL Bank Pvt. Ltd. thus I'm well versed with customer queries and providing them resolution meeting SLAs.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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