Subject: Tech Support Candidate - Raghavendra Raghav
From: Raghavendra Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 11:20:22 -0500

| | Tech Support Test

Name | Raghavendra Raghav
E-mail | [email-masked]
Phone Number | (0) 9818570700
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech | Network Engineer | 30 Nov | 13300
Previous Employer 1 | Global Network | Telecom & Data center Operations | 22 August |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a network engineer.
1 - First of all I have checked the network connection.
2 - I would like to open Command prompt and tracert the ip address and ping gateway IP.
3 - Checking the system belong to which domain.
4 - Checking switch port configuration like port security, vlan details & port error disable, CRC error.
5 - If user are use wireless network then i have check wifi connection and then checking vpn access.
6 - Checking proxy of the system.

In case If we are unable to find the exact issue then we will escalate trouble ticket to aur upper level team or concern team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 -First of all, we will power on the device and press the Bluetooth button of the device and turn on its Bluetooth searching device.

2 - Then we will on the bluetooth of phone and search the speaker device name then click on that name then we will showing connected.

What according to you makes you a good candidate for customer service or technical support job? | Diligent about work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |