Subject: Tech Support Candidate - Noor Arshad
From: Noor Arshad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 11:17:59 -0500

Tech Support
Test

Name

Noor
Arshad

E-mail

[email-masked]

Phone Number

(91) 9060463839

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Okhla New Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
VoIP
Routing and switching concept

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

DCM infotech

IT support Specialist

23000

Previous
Employer 1

HCL Comnet

Analyst

Dec 2018

16000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First i
will check network connection weather is it connected or not.

If it's connected then i disconnect and again reconnect.

Check web portal page and reopen the new tab

typing https in new tab

Ping own ip in command prompt and ping again gateway ip of own network and same
for destination ip address weather it is pining or not

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch on my bluetooth device

On mobile bluetooth and search the bluetooth device it will be shown and the
connect by giving the password which will be configured.

What
according to you makes you a good candidate for customer service or technical
support job?

Experience in this field and having technically
strong knowledge and good communication skills.

On a scale of 1 - 5
please rate your fluency in spoken English

4