Subject: Tech Support Candidate - Ramkumar Devnath
From: Ramkumar Devnath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 10:10:30 -0500

| | Tech Support Test

Name | Ramkumar Devnath
E-mail | [email-masked]
Phone Number | (91) 9993359405
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Madhya Pradesh Hoshangabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Desktop support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMSIT Services Pvt Ltd | Customer support engineer | Now | 15400
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

(1) Check your internet connection
(2) Browser history
(3) Delete history and cookies
(4) Reopen browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

(1) Go to setting
(2) select Bluetooth option
(3) turn on Bluetooth option
(4) select available device to appear

What according to you makes you a good candidate for customer service or technical support job? | Confidant for your technical skills
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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