Subject: Tech Support Candidate - Syed Masoom Raza
From: Syed Masoom Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 10:01:18 -0500

| | Tech Support Test

Name | Syed Masoom Raza
E-mail | [email-masked]
Phone Number | (+91) 8299255082
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Currently I am in my native - Ghazipur, UP, once position confirmed ready to relocate to near by office location
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vodafone Shared Services India | Sr. Service Desk Analyst | Jan-2020 | 37500+Extra allowance
Previous Employer 1 | Dimension Data | Sr. Customer Executive L2 | August - 2018 | 25k+Extra allowance
Previous Employer 2 | IBM | Server Support engineer | March - 2016 | 18500+Extra allowance

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps :-
1-First i will try to open that particular link in other system in same domain if it's working in other system then it's a system browser compatibility issue or browser unsupported.
2-Then again I will check with user PC with different browser, sometimes Bcos of compatibility issues this issues occur or I will add that link in IE settings to perform.
3-We can check proxy settings enable or not Bcos network policies applies only when proxy enabled in IE.
4- After doing all these steps if still link is not working then need to check with network team to check that particular link can be accessed from user end if it's not blocked for him/her.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps :-
1-Turn on the Bluetooth speaker
2-Turn on the Bluetooth in mobile device and wait for the Bluetooth speaker name reflects in the Bluetooth list, once shows the name select that, then device will pair and connect automatically.

What according to you makes you a good candidate for customer service or technical support job? | Users is always right even if they are not so its our job to make them understand the right solution within time, as I have 4.5 years of experience in technical support so my technical skills is also good enough to provide best support to end users
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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