Subject: Tech Support Candidate - Neha Rani
From: Neha Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 09:56:40 -0500

| | Tech Support Test

Name | Neha Rani
E-mail | [email-masked]
Phone Number | (+91) 8448925295
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hades info systems Pvt Ltd | Technical support Engineer | N/A | 22000
Previous Employer 1 | fortune marketing Pvt Ltd | Technical support Engineer | 30 May 2020 | 21000
Previous Employer 2 | tinewatch infocom Pvt Ltd | Technical support Engineer | 30 September 2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Error1 - If error showing no internet
troubleshooting - we have to check our internet connection

Error 2 - web page not found
troubleshooting - we have to check our url which we enter in browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- we have to turn on bluetooth speaker
Step 2-  we have to turn on our mobile mobile bluetooth.
Step 3 - In bluetooth settting, we have scan the devices.
Step 4-  If we  found  our bluetooth speaker device name , we have to pair it and connect. or if  we not getting the speaker name  then we have to check the speaker name( if there is another name of speaker) and also we have to confirm that speaker actually turn on not.

What according to you makes you a good candidate for customer service or technical support job?

I have good understanding Skills.
Firstly i understand  the  customer actual query/pointers/ Issue/ Requirements then give the resolution according to this.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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