Subject: Tech Support Candidate - Abhishek Sharma
From: Abhishek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 09:46:39 -0500

| | Tech Support Test

Name | Abhishek Sharma
E-mail | [email-masked]
Phone Number | (+91) 9254478994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 168
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | AWC Software Pvt Ltd | Associate | 16 Oct 2020 | 33000
Previous Employer 2 | Gaba Hometex Pvt Ltd | IT Coordinator | 30 May 2020 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the network connectivity, if computer is connected to internet. If not, i will check the internet device (router, hotspot etc). Will try restarting that.
Secondly, i will check for the browser and try another one.
Then will check for browser settings, may be some extensions like adobe flash needs to be enabled.
If still not running, website may be down from the other end. We need to wait for website to work back.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth speaker
Switch on bluetooth in mobile phone
Press button on device to make it discoverable
Search for device in mobile bluetooth search option
Connect / Pair the device. Enter the code if any.
Speaker will be connected and a sound notification will be heard on device saying device is paired.

What according to you makes you a good candidate for customer service or technical support job?

I have 4 years of experience in troubleshooting. I have also worked as an helpdesk associate solving issues faced by people around the globe.
I believe that I have a good experience in handling customers and solve the issues. I also have ample patience to make me fit for this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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