Subject: Tech Support Candidate - Pradeep Bahuguna Pradeep
From: Pradeep Bahuguna Pradeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 09:30:05 -0500

| | Tech Support Test

Name | Pradeep Bahuguna Pradeep
E-mail | [email-masked]
Phone Number | (91) 9643181271
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Rajat vihar,sector 55.Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
Video conferencing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon Devlopment Centre | Audio Visual Engineer | 31st August | 20K
Previous Employer 1 | Binary Electrotech Pvt Ltd | Senior Site Engineer | September 2019 | 20K
Previous Employer 2 | Globus Infocom Pvt Ltd | Service Engineer | October 2016 | 15k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart DNS Client.
2.Change IPV4 for Address
3.Try resetting IP
4.we can solve it from command promt.
5.uninstall the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on speaker blutooth and get it into blutooth mode first.
2.Turn on mobile Device blutooth and scan for the available devices.
3.find your device in the list.
4.connected easily.

What according to you makes you a good candidate for customer service or technical support job?

1. I have worked with same kind of Experience and worked with top E-commerce company in Amazon devlopment Centre.
2. Familiar with role and work.
3. I know how to handle customer over the phone,chat and Emails as well.
4.problem solving and analytical skills.
5. Lead to the front.
6.Good Communication skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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