Subject: Tech Support Candidate - NIHIT KUMAR
From: NIHIT KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 09:29:14 -0500

| | Tech Support Test

Name | NIHIT KUMAR
E-mail | [email-masked]
Phone Number | (201014) 9818028278
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
database

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | vayam technology limited | mssql & windows DBA | 8 july | 30200
Previous Employer 1 | Inspirisys solution pvt ltd | Oracle & linux admin | march 2018 | 15000
Previous Employer 2 | vois inc | Oracle dba | january 2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) try to open the site in diffrent browser .
2)open another tab and open another website to see if we have a working network .
3) ping the ip address .
4)checking the dns server , and firewall whether it is blocked or not .
5) Look at the web address in the location bar. Does it start with https:// or not
6)clearing all the cookies and history of past details .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)open settings
2) go to bluetooth option .
3) make it switched on .
4) make it discoverable to nearby device .
5) connect to the mentioned device .
6)start pairing .
7)now enjoy your music :)

What according to you makes you a good candidate for customer service or technical support job?

1)knowledge to learn .
2) hunger to make it done by anyhow .
3)always working on something new .
4) its not bad habbit to try & break things in order to learn something  ,unless  if its yours & you know how to make them work again  :)

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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