Subject: Tech Support Candidate - Balmiki Ranjan Atreya
From: Balmiki Ranjan Atreya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 09:27:19 -0500

Tech Support
Test

Name

Balmiki
Ranjan Atreya

E-mail

[email-masked]

Phone Number

(+91) 8434743092

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
Firewall, cctv

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NSE

It exey

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1:- check isp

Step 2:- check firewall

Step 3:- check local machine ip address

Step 4:- check browser ( clear history, cookies etc )

Step 5:- check any restriction policy through antivirus

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1 :- start on button of both mobile
&amp; speaker

Step 2 :- open Bluetooth setting in mobile

Step 3:-  scan blutooth device

Step 4:- connect blutooth speaker by using credential

What according to
you makes you a good candidate for customer service or technical support
job?

Candidate must have technically &amp; fluent communication
skills

Candidates must having customer oriented background experience

On a
scale of 1 - 5 please rate your fluency in spoken English

4