Subject: Tech Support Candidate - Swapnil Thakur
From: Swapnil Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 09:03:11 -0500

Tech Support
Test

Name

Swapnil
Thakur

E-mail

[email-masked]

Phone Number

(91) 9711758661

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida sec 15

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

SSPL power limited

Customer service executive

28 jan
2020

23

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

I’ll try using a different
browser if i am using a slower one presently. If thats okay i’ll check the pop
up window whether it allows to open that page or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Firstly-Start the Bluetooth on both the devices

2) find new device through phone

3) ensure the display light change and the bluetooth is connected
properly(seeing the name displayed)

What according to
you makes you a good candidate for customer service or technical support
job?

I am a good listener viz crucial to any problem solving
situation.i can communicate with fluency and the with simplicity as demanded by
the situation.I have a good command over multiple language as well as sharp
technical skills.

On a scale of 1 - 5 please rate your
fluency in spoken English

5