Subject: Tech Support Candidate - Karan Dullu
From: Karan Dullu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 09:02:46 -0500

| | Tech Support Test

Name | Karan Dullu
E-mail | [email-masked]
Phone Number | (91) 9711199787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Optum | Tech Analyst | | 48000
Previous Employer 1 | Concentrix | CSE | 23/4/218 | 32000
Previous Employer 2 | Ienergizer | CSE | 23/4/2015 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will try to Clear the browser caches and hope fully it will resolve the issue and if issue still persists then we will try to find out is website working properly or is there any maintainence. Then we will try to reboot our modem and restart PC.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on each device.
The click on search device.
When you will get the required device, pair it.
Once connected, you are good to go.

What according to you makes you a good candidate for customer service or technical support job? | For the good Customer service three skills are mandatory Connect , Active listener and knowladge . I have all three and rich 6  years of experience is an added advantage.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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