Subject: Tech Support Candidate - Vishal Sonkar
From: Vishal Sonkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:57:52 -0500

| | Tech Support Test

Name | Vishal Sonkar
E-mail | [email-masked]
Phone Number | (91) 9212510755
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Paschim Puri (New Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | EXL | Associate | 29/11/2019 | 34000
Previous Employer 2 | iYogi Technical Services | Technical Specialist | 22/03/2016 | 32000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try to open the other websites to check if getting an error with other websites or not and try to figure out whether the error is internet related or website specific.
2. If the error is internet related then I will check the light status of the router/modem and reboot it accordingly.
3. If the error is not internet related then I will delete the cache and cookies from the browser and also try to use the other browsers.
4. Also, try to figure out with others whether they are able to open the specific website or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Press the Bluetooth button on the speaker that makes it discoverable.
2. Then, go to setting of the mobile phone
3. Turn on Bluetooth
4. List of available device will appear, tap on the Bluetooth speaker name to get connected to the mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I believe that below skills makes me a desired candidate for the technical support job:
1. Technical Education
2. Technical support work experience
3. Accuracy
4. Communication
5. Problem solving skills and multitasking

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |