Subject: Tech Support Candidate - Vishvendra Pratap Singh
From: Vishvendra Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:57:05 -0500

| | Tech Support Test

Name | Vishvendra Pratap Singh
E-mail | [email-masked]
Phone Number | (817) 8462090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saket, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Magicpin | Associate | 4/11/2020 | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the network connection.
Restart the browser for re launching the website.
Report to the concerned web host incase the issue continues.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker.
Long press the BT button on the speaker to be ready for new connections.
Turn on bluetooth in mobile phone.
Click on add devices option.
Select the bluetooth device you want to connect.
Allow the device to connect.

What according to you makes you a good candidate for customer service or technical support job? | Easy of understanding the issue, ability to listen and developing a connection with the customer makes me a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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