Subject: Tech Support Candidate - Prerna Sharma
From: Prerna Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:49:26 -0500

| | Tech Support Test

Name | Prerna Sharma
E-mail | [email-masked]
Phone Number | (201016) 9599301375
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Crossing republik Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IBM | Operations analyst | 27 sep 2017 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- Go to the word press menu on your left, click SEOpresser>site audit
Step 2- Click "View All".
Step 3- Click the First error, "View All"
Step 4- choose one of the pages or posts and click 'Fix This'
Step 5- Go to the 'Meta tab'
Step 6- Fill in your Meta Description.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Turn bluetooth on
Step 2- Touch and hold bluetooth icon
Step 3-  In the list of paired device tap a paired but unconnected device
Step 4- when your phone and the bluetooth device are connected the device shows as connected

What according to you makes you a good candidate for customer service or technical support job? | Tendency to be friendly, approachable and easy to get along with. The ideal customer service support executive candidate usually cooperates with others in order to ensure their customers that their problems or issues will be resolved by our hand within SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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