Subject: Tech Support Candidate - Syed Asfar Husain Rizvi Asfar Husain
From: Syed Asfar Husain Rizvi Asfar Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:48:46 -0500

| | Tech Support Test

Name | Syed Asfar Husain Rizvi Asfar Husain
E-mail | [email-masked]
Phone Number | (91) 9821754690
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vivatra Technologies | Senior Technical Support Engineer | Currently Working | 22200
Previous Employer 1 | Inknowtech Solutions | Senior Technical Support Engineer | 15 June 2020 | 16900
Previous Employer 2 | Meridian Solutions | Technical Support Engineer | 24 Mar 2017 | 15000

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We have to check whether Internet is working or not means LAN cable or Wi-Fi is connected or not.
2. If it's connected than we have to check whether the user enter correct URL or not by opening other site.
3. May be User has changed it DNS or IP address by its own, so we have to put it as Choose Dynamic IP address.
4. If it's correct than site will be open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Press the Bluetooth button in Device.
2. Check in Mobile whether name of that device is coming or not, if it's comes than select that device and connect Ur speaker.

What according to you makes you a good candidate for customer service or technical support job? | We have able to tackle the situation at our end don't let it to be Escalated.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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