Subject: Re: Tech Support Candidate - Deepali Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 2 Dec 2020 06:47:09 -0700 (MST)

Hi Ma'am, 

Her English is good, she is having technical experience but not having technical support experience. 
She is ready to work in tech support. 
Can join immediately. 
Last salary was 30000/- 
Ready to negotiate for salary 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Dec, 2020, at 18:24, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Deepali Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 2 December 2020 at 5:10 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Deepali Singh 

	

	
	
			Tech Support Test 
		
	Name 	Deepali Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8847220577 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Sector 15 noida 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Accenture 	Test engineer analyst 	5th August 2020 	30000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Check the internet connectivity. 
2.if net is not connected, connect to internet first and then try to access the website. 
3.If the error is due to high traffic on the website, try to access the website after sometime. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Go to settings. 
2.Tap the Bluetooth option 
3.Turn on bluetooth 
4.A list of available devices will appear. 
5.If your speaker is not listed, press the button on your speaker that make it discoverable-it's often a button with Bluetooth symbol on it. 
6.on your mobile select your speaker(it's might be random product number but should have the speaker's brand name listed) and that's it, you are connected. 

	What according to you makes you a good candidate for customer service or technical support job? 	I think I am good candidate for this profile because I first gather info and facts from the customer, then identify and verify the issue. Next, I try common quick fixes. If that's not successful, I use additional resources to research the issue. After the solution is implemented I test thoroughly to ensure everything is ok. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4