Subject: Tech Support Candidate - Rudal Kumar
From: Rudal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:39:32 -0500

| | Tech Support Test

Name | Rudal Kumar
E-mail | [email-masked]
Phone Number | (91) 8527226096
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka sector  26
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ahana systems and Solutions Pvt.ltd | Senior technical support engineers | 1October 2020 | 22000
Previous Employer 1 | Precession Techserve Pvt.ltd | Systems Engineer | August 2019 | 18000
Previous Employer 2 | Paramarsh Informatics Pvt.ltd | Desktop support Engineer | June 2015 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | To fix the problem, try the steps below. ... Check the web address (URL) in the address bar to make sure you're going to the ... If you are, try to open the same webpage on another computer connected to ... At the top right,  If you're having trouble with a website, click the Fx70GreyPadlock icon in the address bar to see if Firefox has blocked

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job?

Approachable personality
Understanding of the role
Passion for customer servic

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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