Subject: Tech Support Candidate - Neha Nidhi
From: Neha Nidhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:38:24 -0500

| | Tech Support Test

Name | Neha Nidhi
E-mail | [email-masked]
Phone Number | (+91) 9087860620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jamshedpur, Jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
SaaS based CRM Automation software knowledge

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | MarketXpander Pvt Ltd | Product Support Associate | May 3, 2019 | 32,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will try to understand what the error means by entering the error text in another tab of my browser and see if there are some handy ways or a workaround available. If I don't find anything useful, I'll refresh the page, then clear the cache memory. Then I'd try and open the page in another web browser.  I would also try different domain names like www.ndtv.in in case I suspect there might me a change there.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth in both the devices.
2. In the mobile device go to Settings--Bluetooth settings--look for my speaker's name in the device list
3. Pair the speaker with my mobile device and then select connect

What according to you makes you a good candidate for customer service or technical support job? | I have about 1.5 years if experience as a Product Support Associate in a CRM Automation based company, Bangalore. During my tenure there I learnt about the indispensable role a customer support/ technical support professional has in a company as any product /service that the company is selling/providing, would definitely require post sales maintenance so that there are chances of upselling or renewal. And I particularly am fond of this role as it allows me to solve the technical problems /queries the customers have, gives me a sense of satisfaction when I help someone struck. Also, this job role requires indepth  knowledge of all the product/services that the company is selling..which makes it a holistic learning experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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