Subject: Tech Support Candidate - Vikas kumar Vikas
From: Vikas kumar Vikas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:38:02 -0500

| | Tech Support Test

Name | Vikas kumar Vikas
E-mail | [email-masked]
Phone Number | (+91) 9155889959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sant nagar near gtb nagar metro
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Quillhash technologies | Desktop support engineer | 30 November 2020 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will restart the device. Many basic problem can be solved by simply restarting the device.If it not works then I will check internet connectivity. If I will sure that internet is working properly. Then my third step will be I will check website is down for everybody or for me only.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open setting .
2. Tap to Bluetooth option.
3. Turn on Bluetooth.
4.Navigate for speaker.
5. If speaker in not listed,I will press the button on speaker that make it discoverable.
6.I will pair phone with speaker.
7. Finally speaker will be connected with phone.

What according to you makes you a good candidate for customer service or technical support job?

1. He should be good listening skill.
2.Good communication skills.
3. Good analytical skill.
4.Good Problem solving skill.
5. He should be petience.
6.Able to learn quickly.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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