Subject: Tech Support Candidate - Syed Mehdi
From: Syed Mehdi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:34:04 -0500

| | Tech Support Test

Name | Syed Mehdi
E-mail | [email-masked]
Phone Number | (+91) 9628573020
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla, Jamia Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Analyst | | 29865
Previous Employer 1 | Wipro Limited | Senior Associate | 02 Jan 2019 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1>I'll check whether I have an inernet access. Then,
2>I will check the URL.
3>I will try to open the same websie in a different browser, if it gets open in another browser it will rule out URL problem
4> I will clear cache, cookies and temp files from the pc along with browser reset.
5> I will check if firewall is not blocking the site to open.
6> After doing all 5 checks site still gives the error then, I will update the broswer and if needed will uninstall and re-install the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth of your phone and search for the bluetooth speaker's name.
Once you got your speaker's name in the bluetooth list click and connect.

What according to you makes you a good candidate for customer service or technical support job?

I have 3.2 years of experience in troubleshooting technical issues related to software and the hardware.

Currently working as an L2 technical support and handles team in absence of the manager.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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