Subject: Re: Tech Support Candidate - Shashwat Yadav
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 2 Dec 2020 06:21:44 -0700 (MST)

Have to serve 2 months notice 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Dec, 2020, at 18:22, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Shashwat Yadav < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 2 December 2020 at 5:19 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shashwat Yadav 

	

	
	
			Tech Support Test 
		
	Name 	Shashwat Yadav 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9899850430 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida Extension 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Sccm and application issues including sharepoint and intunes 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL technologies ltd 	Specialist 	NA 	36k 
Previous Employer 1 	Saburi TLC 	Solution Engineer 	2 July, 2015 	22k 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Troubleshooting Steps : 

1. I'll check if the same website is facing issue in other browsers or not. 
2. Will check IE settings i.e. proxy settings. 
3. Will check firewall settings to ensure it is not blocking the site communication. 
4. Check certifications if required. 
5. Ensure other user are not facing the same issue. It seems to be device specific setting. 
6. Check internet and intranet switches for network communication. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps : 

Go to mobile network settings and ensure bluetooth is on. 
Check that the speaker bluetooth is on and able to communicate. 
Check speaker device is reflecting in new devices list and then will click on connect button. 
	What according to you makes you a good candidate for customer service or technical support job? 	Can handle escalated cases very smoothly and have good knowledge on device specific issues. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5