Subject: Tech Support Candidate - Aman Diwan
From: Aman Diwan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:19:46 -0500

| | Tech Support Test

Name | Aman Diwan
E-mail | [email-masked]
Phone Number | (+91) 8800448519
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
erp software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Royal datamatics pvt ltd | technical support executive | 29 june 2020 | 17000
Previous Employer 2 | Muariya udyog | andriod developer trainee | 30 june 2019 | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i checked my internet connection works properly or not i checked my  wifi is connected to my system if connected and  this error again came than i close the browser and clear the catches memory and again reopen the browser i also check if this error came in specific  this website  or not if other website reopen than i have to wait some time because this issue may be solved automatically because some times some website server problem arise  when heavy user load came..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to settings

2 Tap the Bluetooth option

3 Turn on Bluetooth

4 A list of available devices will appear.

5   If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

6  On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) , you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my  customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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