Subject: Tech Support Candidate - Sorabh Vij
From: Sorabh Vij <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:05:37 -0500

| | Tech Support Test

Name | Sorabh Vij
E-mail | [email-masked]
Phone Number | (+91) 7827547995
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vihaan networks limited | Engineer | Working | 32300
Previous Employer 1 | Oxigen india services Pvt ltd | Executive | December 2014 | 11200
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check internet connection. Internet is working or not. I will
2. If internet is working fine then action will be taken accordingly.
a. Check proxy setting.
b. Pop up block check
c. Any interruption from IT team on perticular site. Then change setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth speaker and switch on its bluetooth.
2. On mobile blue tooth and search all bluetooth active device.
3. Connect it with Bluetooth speaker
4. Open any song or video for checking that speaker is working fine or not

What according to you makes you a good candidate for customer service or technical support job? | I always tries my best to solve customer issue and with in time of SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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