Subject: Tech Support Candidate - Pankaj Jha
From: Pankaj Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 07:56:26 -0500

| | Tech Support Test

Name | Pankaj Jha
E-mail | [email-masked]
Phone Number | (91) 8010070456
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ashram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Crri | System analyst | | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check that whether there is problem with internet connection.secondly will check whether the particular website is down or not.If there is ssl certificate error then will check system date and time.Will also try restarting the computer once.Lastly will execute netsh winsock reset command and restart the computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all go to the settings of phone and turn on the bluetooth.secondly turn on the bluetooth of the speaker by pressing the button so that bluetooth speaker comes in discoverable mode.Then check the available devices list in bluetooth of phone and click the speaker brand name and pair with it.
What according to you makes you a good candidate for customer service or technical support job? | In technical support or customer service customer satisfaction should be ultimate goal and i can do that very well by resolving their problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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