Subject: Tech Support Candidate - Rohit Patil
From: Rohit Patil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 07:54:54 -0500

| | Tech Support Test

Name | Rohit Patil
E-mail | [email-masked]
Phone Number | (+91) 8788510842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gujrat
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Wireless

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adani Green Energy Ltd (Manpowergroup India Pvt Ltd | Engineer | 15Dec2020 | 37000
Previous Employer 1 | Inox Wind | Engineer | | 22224
Previous Employer 2 | Bodhitree technologies | Engineer | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check my internet connection.
2.check whether website or IP address is right or wrong.
3.check weather another website are opening or not if yes then check for my firewall setting, there will be chanses of blocked by firewall.
4. If still not resolved  then check with alternative internet connection like dongle if it will work using dongle then check with WAN team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) turn on power of Bluetooth speaker
2) turn on my mobile Bluetooth from settings.
3) scan Bluetooth speaker device on mobile .& After discovered I will connect it.

What according to you makes you a good candidate for customer service or technical support job?

My skills
Like

1) Always working in cool mindset with fast speed of work.
2) Use Customer supportive words while talking with customer.
M
3)Good in Technical Knowledge & Experience.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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