Subject: FW: Tech Support Candidate - Deepali Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 2 Dec 2020 12:54:00 +0000

First round

From: Deepali Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 2 December 2020 at 5:10 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Deepali Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Deepali Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8847220577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Sector 15 noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Accenture       Test engineer analyst   5th August 2020 30000
Previous Employer 2
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Check the internet connectivity.
2.if net is not connected, connect to internet first and then try to access the website.
3.If the error is due to high traffic on the website, try to access the website after sometime.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Go to settings.
2.Tap the Bluetooth option
3.Turn on bluetooth
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that make it discoverable-it's often a button with Bluetooth symbol on it.
6.on your mobile select your speaker(it's might be random product number but should have the speaker's brand name listed) and that's it, you are connected.

What according to you makes you a good candidate for customer service or technical support job? I think I am good candidate for this profile because I first gather info and facts from the customer, then identify and verify the issue. Next, I try common quick fixes. If that's not successful, I use additional resources to research the issue. After the solution is implemented I test thoroughly to ensure everything is ok.
On a scale of 1 - 5 please rate your fluency in spoken English  4