Subject: FW: Tech Support Candidate - Jitender Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 2 Dec 2020 12:52:48 +0000

First round

From: Jitender Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 2 December 2020 at 5:17 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Jitender Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Jitender Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7355235956
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Malviya Nagar New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        STJ ELECTRONICS PVT LTD Support coordinator     31 MAY  24988
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.  I will make sure that internet is working properly in my computer.
2. I will check if URL I have entered is correct.
3. If still error occurs then I will check the same URL in other browser.
4. If error still persists after trying in other browser that means site server is down and it's not only for me. This is for everyone.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all I have to switch on the speaker. In some speakers bluetooth is switched on by default after switching on the device and in some speakers we have to change the mode to bluetooth by pressing mode button. Then I have to switch on the phone bluetooth and search for bluetooth speaker. We have to tap on connect in onder to connect. After connection we will get notifications.
What according to you makes you a good candidate for customer service or technical support job? 1. Willingness to provide support and solve the problems of customers related to products and services that our company will provide.
2. Feel Satisfied after seeing happy customer after getting solution to their problems in the product or service.
3. I have  6 years experience in customer service tin which echnical support is also included .
On a scale of 1 - 5 please rate your fluency in spoken English  4