Subject: FW: Tech Support Candidate - Shashwat Yadav
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 2 Dec 2020 12:52:02 +0000

First round

From: Shashwat Yadav <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 2 December 2020 at 5:19 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shashwat Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shashwat Yadav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9899850430
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida Extension
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Sccm and application issues including sharepoint and intunes
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL technologies ltd    Specialist      NA      36k
Previous Employer 1     Saburi TLC      Solution Engineer       2 July, 2015    22k
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Troubleshooting Steps :

1. I'll check if the same website is facing issue in other browsers or not.
2. Will check IE settings i.e. proxy settings.
3. Will check firewall settings to ensure it is not blocking the site communication.
4. Check certifications if required.
5. Ensure other user are not facing the same issue. It seems to be device specific setting.
6. Check internet and intranet switches for network communication.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps :

Go to mobile network settings and ensure bluetooth is on.
Check that the speaker bluetooth is on and able to communicate.
Check speaker device is reflecting in new devices list and then will click on connect button.
What according to you makes you a good candidate for customer service or technical support job? Can handle escalated cases very smoothly and have good knowledge on device specific issues.
On a scale of 1 - 5 please rate your fluency in spoken English  5