Subject: Tech Support Candidate - Ishan Subham
From: Ishan Subham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 07:44:05 -0500

| | Tech Support Test

Name | Ishan Subham
E-mail | [email-masked]
Phone Number | (+91) 8459641409
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Karolbagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | System engineer | 14th April 2017 | 26000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Reboot the browser and open it again
2. Refresh button
3.Check the internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.ON the bluetooth on both in your mobile phone and speaker
2.Search option is there ,after that pairing is necessary
3.We get the code on our mobile phone,if it will match with your speaker then both devices connected easily

What according to you makes you a good candidate for customer service or technical support job?

1.Polite
2.Being a good listener first so that understanding the real fact to solve the problem

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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