Subject: Tech Support Candidate - Manisha N
From: Manisha N <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 07:42:07 -0500

| | Tech Support Test

Name | Manisha N
E-mail | [email-masked]
Phone Number | (560068) 8792041869
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Agies | Relationship Executive | October 23rd | 24k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Make sure that the internet connection works properly or not, If not
Restart the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Click on Settings
Tap on bluetooth option make it as ON.
Many lists will be opened
And ur speaker option will be visible

What according to you makes you a good candidate for customer service or technical support job?

There must be a willingness to help someone by providing the correct resolution
Good communication skill
Patience and not to be Panic whatever the situation is.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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