Subject: Tech Support Candidate - Vikash Kumar
From: Vikash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 07:38:13 -0500

| | Tech Support Test

Name | Vikash Kumar
E-mail | [email-masked]
Phone Number | (0161) 9988718425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ludhiana from punjab
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Maintaining server and application databases.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cinepolis India pvt. ltd | IT administrator | N/A | 15.5k
Previous Employer 1 | HCL Infosys LTD. | IT support engg. | August 2016 | 8k
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check which error is coming. If it's due to network connectivity. Then I'll check internet connection.we will also check for typo mistake or something. Also I'll check firewall for blocking. If it's being blocked. Also I'll check by restart the browser and reopen the same site if it's due to hang issue. Also I'll cross check by open same site on another device . If there is an any issue at there end.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on bluetooth enabled speaker and search same device name  on mobile by turn on its bluetooth. After that touch the search option and select the speaker name and waiting for pairing . Once mobile paired with speaker . Then we can operate
What according to you makes you a good candidate for customer service or technical support job? | Because of my work dedication, my skills and ofcourse my current experience makes me a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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