Subject: Re: Tech Support Candidate - bhupendra singh bisht
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 2 Dec 2020 05:06:47 -0700 (MST)

Bad spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Dec, 2020, at 17:30, Deeksha Dadu <[email-masked]> wrote: 

First round for EPOS 

From: bhupendra singh bisht < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 2 December 2020 at 5:21 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - bhupendra singh bisht 

	

	
	
			Tech Support Test 
		
	Name 	bhupendra singh bisht 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9557240681 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	haldwani, uttarakhand 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	aforeserve.com 	customer support engineer 	18-12-2019 	9200 
Previous Employer 2 	CMS IT services 	customer support engineer 	20-07-2020 	15800 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1- Check if my internet properly work by opening a new tab and check to see if you can load another website like google.com. 
2- Launch another browser, like Internet Explorer, and try to open the site i was having problems with. 
3- then i will restart my device because it clears caches, and forces the device to re-load the program or web page you may be having issue with. 
4- In the meantime, check if the website is down for everybody or just Me. 
5- After rebooting, check if you are still having the same problem again, open the browser, In the address bar type in google.com then push Enter. 
6-Once this loads, type something in the search box, then select Google Search, make sure search results load properly. 
7- If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding. 
8- If internet connection work properly then type again (www.ndtv.com) if it works. 
9- Try to access the page later,or contact the company who provides your Internet access to find out why that particular website is down and when it will come back up. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1- First go to Bluetooth setting option 
2- Turn on Bluetooth 
3- A list of available devices will appear on your mobile screen. 
4- if it doesn't display then scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up. 
4- If your speaker is not listed, do power OFF and ON your Bluetooth speaker or press and hold the power button 
5-When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen. 
	What according to you makes you a good candidate for customer service or technical support job? 	i am very soft spoken, good listener, problem solver, helpful, team builder and know how to engage with the people well. I also have three years of experience in customer support which helps me to identify customer problem and showing positive attitude towards customer and willingness to help our customer by providing the correct resolution or information and maintaining professional relationship with the customer and I am not satisfied until the customer is satisfied. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4